Ethical Management of Conflict

Welcome to myCPE

The Ethical Management of Conflict

Reviewed

March, 2024

Robbie Glantz

Learning Objectives

To discuss conflict concepts and tools to help move the conflict to productive outcomes.
To identify human tendencies that hamper conflict management and offer ways to minimize them.
To explore gossip and emotions related to the conflict.
To analyze mindset and skills helpful in collaboration.

Course Description

Conflict is as natural as breathing air.

For many, the thought of dealing with conflict is difficult and horrifying and yet, unresolved conflict can damage relationships, cause pain and suffering as well as hinder workplace productivity. When addressed, however, the conflict has the power to be transformative in strengthening workplace relationships, shared understanding, and increased productivity.

This CPE Ethics webinar will provide an intimate understanding of how to deal with conflict in collaborative and constructive ways. Using ethical values and principles, we will explore how to move conflict from an obstacle to an opportunity.

Key topics discussed in this PDC/RCH course:

Professionalism, Conflict, and Ethics
Sources and approaches to conflict
Managing Conflict from the Inside: Awareness of human tendencies, human emotions, and gossip
Guidelines for managing conflict collaboratively

This CPE/CPD webinar is geared toward individuals who want to improve their conflict management skills and create more harmonious and positive working environments.

Overview

What is virtue ethics?

5 mins
Productive conflict

23 mins
Responses to conflict

31 mins
Giving the benefit of the doubt

48 mins
Unconscious bias

75 mins
What can we do about the power of our words?

96 mins

Webinar Qualifies For

2 CPE Credit of Behavioral Ethics for Certified Public Accountants (CPA-US)
2 General Credit of Behavioral Ethics for Accountant/Bookkeeper/Tax Professionals
2 CPD Credit of Professional and ethical behavior for CPA in Canada
2 CPE Credit of Ethics for Certified Internal Auditors (CIA)
2 PDC Credit of Conflict management for SHRM Professionals (Approval No. 24-URVWS)
2 RCH Credit of HR (General) for Human Resource Certification Institute (HRCI) (Approval No. 649851)
2 CPD Credit for Association of Chartered Certified Accountants (ACCA)
2 CPD Credit for Chartered Accountant - ICAEW
2 CPD Credit for Chartered Accountants - Scotland
2 CPD Credit for Chartered Accountants - Ireland (CAI)
2 CPD Credit for CPA - Ireland

About Instructor

Robbie Glantz

Founder and President, Glantz & Associates, LLC

Robbie is the Founder and President of Glantz & Associates, a 25+year old company offering Ethics Based Services in Organizational Development. She is a consultant, trainer, facilitator, educator and change agent.

Robbie’s competencies and personal effectiveness are reflected in client comments such as:

“Robbie quickly understands the crux of a problem in a fraction of the time. Robbie guides individuals clearly through the maze of interpersonal complexities and dignifies conflict with positive outcomes. Her wisdom is off the scale. Robbie’s competencies coupled with her warmth, humor and sincerity inspires trust.”

Robbie has a reputable client listing including private, public, non-profit and governmental agencies. She also served as guest staff for the then prestigious Mountain States Employers Council now known as Employers Council for over 10 years.

Additionally Robbie provides high quality and highly rated programs which qualify for CPE’s in behavioral ethics through the Colorado Society of CPA’s and CPA Crossings as well as Continuing Legal Education through the Supreme Court. Robbie loves what she does and is grateful to be part of organizational successes.

Additional Information

Duration

2 Hours

Course Level

Basic

Instructional Method

QAS Self Study

Pre-requisites

None

Advance Preparation

None

FAQ’s

Click Here to View

NASBA APPROVED

MY-CPE LLC, 1600 Highway 6 south, suite 250, sugar land, TX, 77478

MY-CPE LLC (Sponsor Id#: 143597) is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.NASBARegistry.org.

Ratings and Review

4.4

Excellent

Very Good

Average

Poor

Terrible

Susan Dalloul, CIA

The session was highly informative, covering the crucial topics of ethics and managing conflicts, and it provided valuable insights, thought-provoking examples, and practical strategies for effectively navigating challenging situations. I want to applaud the presenter for her expertise and ability to deliver an engaging and enlightening webinar. The content was thoughtfully curated, addressing the ethical considerations and complexities associated with managing conflicts in a professional setting. The examples shared throughout the session were particularly impactful, as they resonated with real-life scenarios and prompted deep reflection on the subject matter.

Heli Doggett, CPA in Canada

Robbie presented her material in a logical manner with smooth transitions from one topic to the next.Gl She gave excellent examples from her own life and that of others. I really appreciated the ability to read the transcript while listening to her presentation AND the ability to stop the presentation when considering one of the slides. The slides were very complete and eliminated the need for excessive note taking. I'd highly recomend this course and will investigate other courses by Robbie Glantz. Thank you!

Maria Sinkova-hovdestad, CPA in Canada

This was my first experience with CPE learning. The subject was very interesting and relevant to day to day life. Instructor was very knowledgeable and easy to listen to. Large volume of material was presented in easy to follow manner with examples and personal stories that audience can refer to.

Armond Batiste, SHRM - CP

This was a fantastic lecture. I love the fact that she used personal conflicts in her life to illustrate points. I loved this.

Bob Thiessen, CPA in Canada

This webinar was very informative and helpful for both my personal and professional life. Enjoyed it. Liked the speaker.

2 Credits

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Subject Area

Behavioral Ethics

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The Ethical Management of Conflict

Course Details

Learning Objectives

Course Description

Overview

Qualifies for

Webinar Qualifies For

Presenter Details

About Instructor

Robbie Glantz

Other Details

Additional Information

2 Hours

Basic

QAS Self Study

None

None

FAQ’s

NASBA APPROVED

Ratings and Review

4.4

Susan Dalloul, CIA

Heli Doggett, CPA in Canada

Maria Sinkova-hovdestad, CPA in Canada

Armond Batiste, SHRM - CP

Bob Thiessen, CPA in Canada

Subject Area

Unlimited Access Plan

Inclusions

Recommended Webinars

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