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Conflict Management & Negotiation

  • Accountant
  • CFE
  • CGFM
  • CISA
  • CPA (US)
  • CA - ICAEW
  • SHRM
  • ACCA
  • FPAC
  • CA - Ireland
  • CA - Scotland
  • CPA - Ireland
  • CFIRS
  • CWS

Published: May, 2022

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Before starting this self study program, please go through the instructional document.

  • Course Description
  • Course Qualification
  • Presenter
  • FAQ

Course Description

Overview

  • Determining the Optimal Mode of Communication
    5 mins
  • Optimize Your Conflict Resolution
    74 mins
  • 7 Steps to Successful Negotiations
    102 mins
  • What to Keep to Yourself
    131 mins
  • Harmful Forms of Persuasion
    155 mins

Course Description

In a connected workplace with all sorts of personalities, preferences, skills, and cultures, conflict is bound to arise. 

People inherently do not like confrontation. 

Transparency and honesty can breed confrontation but that can be healthy confrontation – Lack of transparency and honesty breeds negative confrontation that is caused in many cases by miscommunication. 

This CPE course will give participants a seven-step conflict resolution process which can be used and modified to resolve conflict disputes of any size. Participants of this continuing education course will also be provided a set of skills in solution building and finding common ground. 

In the Conflict Management & Negotiation Skills CPE course, participants will learn crucial conflict management skills, including dealing with anger and using the Agreement Frame. Dealing with conflict is important for every organization no matter what the size. If left unchecked or unresolved, conflict can lead to lost production, absences, attrition, and even lawsuits. 

Although people often think of boardrooms, suits, and million-dollar deals when they hear the word negotiation, the truth is that we negotiate all the time. Through this CPE webinar, participants will be able to understand the following key points: 

  • Basic types of negotiations, 
  • The phases of negotiations, and 
  • The skills needed for successful negotiating. 

Click here for more CPE webinars on Communication and MarketingPersonal Development | Business Management and Organization |

Learning Objectives

  • To determine what conflict and conflict resolution mean.
  • To list all phases of the conflict resolution process.
  • To discuss how to adapt the process for all types of conflicts.
  • To determine how to break out parts of the process and use those tools to prevent conflict.
  • To determine basic bargaining techniques.
  • To describe how to deal with personal attacks and other difficult issues.
  • To determine how to use the negotiating process to solve everyday problems.

Recommended For

  • This CPE/CPD webinar is recommended for CPAs, CMAs, Canadian CPAs, Compliance Managers, engaged in conflict management and resolution at their organization.

Who Should Attend?

  • Accountant
  • Accounting and audit managers/practitioners
  • Accounting Firm
  • Accounting Managers
  • Accounting Practice Owners
  • Accounts Director
  • Bookkeepers & Accountants & Tax Preparers
  • Business Owner
  • Certified Management Accountant (CMA)
  • Certified Public Accountant (CPA)
  • Certified Senior Advisor
  • CFO/Controller
  • Chartered Professional Accountant
  • Cloud Accountants
  • CPA (Industry)
  • CPA - Mid Size Firm
  • CPA - Small Firm
  • CPA in Business
  • Director of Accounting
  • Entrepreneurial Accountant
  • Entrepreneurial CPA
  • HR Professionals
  • Outsourced CFO
  • Senior Accountant
  • Staff of Accounting Firm
  • Young CPA

Course Qualification

Webinar Qualifies For

  • 4 General Credit for Accountant/Bookeeper
  • 0.2 CPE Credit of Communications & Marketing for Certified Public Accountants (CPA-US)
  • 4 CPE Credit for Certified Government Financial Manager (CGFM)
  • 4 CPD Credit for CA - ICAEW
  • 4 CPD Credit for Chartered Certified Accountants (ACCA)
  • 4 CE Credit for Certified Fiduciary & Investment Risk Specialist (CFIRS)
  • 4 CE Credit for Certified Wealth Strategist (CWS)
  • 4 CPD Credit for Chartered Accountants - Ireland (CAI)
  • 4 CPD Credit for Chartered Accountants - Scotland
  • 4 CPD Credit for CPA - Ireland
  • 4 CPE Credit of Communications & Marketing for Certified Fraud Examiner (CFE)
  • 4 CPE Credit for Certified Information Systems Auditor (CISA)
  • 4 CRE Credit of Personal Development for Certified Corporate FP&A Professional (FPAC)
  • 4 PDC Credit for SHRM Professionals (Approval No. 22-PRV9H)

Additional details

  • Course Level :
    Basic
  • Credits :
    4
  • Instructional Method :
    QAS Self Study
  • Pre-requisites :
    None
  • Advance Preparation :
    None

NASBA APPROVED

MY-CPE LLC, 1600 Highway 6 south, suite 250, sugar land, TX, 77478

MY-CPE LLC (Sponsor Id#: 143597) is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.NASBARegistry.org.

Presenter

About Presenter

Danny Goldberg

President, GoldSRD

Danny M. Goldberg is the Founder of GoldSRD (www.GoldSRD.com), a leading provider of Staff Augmentation, Executive Recruiting and Professional Development services.  Danny is a well-known speaker on internal auditing and People-Centric Skills, co-authoring People-Centric Skills: Communication and Interpersonal Skills for Internal Auditors, via Wiley Publications.  People-Centric Skills, 2nd Edition, the follow-up to this critically acclaimed book, is currently available via Amazon and through GoldSRD at a discounted rate. 

Danny has over 22 years of professional experience, including five years leading/building internal audit functions.  Danny was named as one of the Fort Worth Business Press 40 Under 40 for 2014. 

He is a thought-leader in the profession, recognized through his numerous articles in trade magazines and consistent rating as a top speaker in the industry.  Mr. Goldberg is also accredited as the Professional Commentator of the Bureau of National Affairs - Internal Audit: Fundamental Principles and Best Practices (Professional Commentator).  This book was authored by renowned audit scholars Curtis C. Verschoor and Mort A. Dittenhofer – coauthor of Sawyer’s Internal Auditing. 

Mr. Goldberg is an active member of the Institute for Internal Auditors, both at a local and national level.  Leadership roles include: 

  • Current IIA Dallas Chapter Board Member and Programs Committee Co-Chair
  • Former IIA Fort Worth Chapter Board Member and Programs Committee Co-Chair
  • Former Member of the IIA North America Learning Committee (2015)
  • Former Volunteer Chairman of the American Lung Association (2014)
  • Former Audit Committee Chairman/Director at numerous religious organizations

Danny is a Certified Public Accountant (CPA), Certified Internal Auditor (CIA), Certified Information Systems Auditor (CISA), Certified in the Governance of Enterprise Information Technology (CGEIT), Certified in Risk and Information Systems Control (CRISC), Certified in Risk Management Assurance (CRMA), has obtained his Certification in Control Self Assessment (CCSA) and is a Chartered Global Management Accountant (CGMA).

About Company

GoldSRD focuses its efforts on three core practices in addition to special projects:

- Staff Augmentation: We have a vast network of very capable and experienced temporary employees that fill your organization’s needs within 72 hours of the request. Our process is differentiated from competitors due to the in-depth review process we perform on candidates.

- Executive Recruiting: Due to our expansive network of very capable and experienced resources, we are able to target not only the right background but ideal personality fit to fill your organization’s needs.

- Professional Development: Our Founder, Danny M. Goldberg, is a renowned speaker and trainer on internal audit, accounting, finance, and soft skills. We have over 100 full-day courses and can customize to your needs. These courses include topical matters on Internal Audit, Audit, Finance and People-Centric© (Soft Skills). With over 100 professional organizations and 30 Fortune 1000 customers, we have the experience and know-how to create a successful, fun, interactive and objective-based course.

Faq

FAQs content

  • To receive Continuing Education credit for the event, you must register for the webcast prior to the start of each program.
  • Continuing Education Credit Certificate is available to all eligible participants within 24 hours of each webinar.
  • You must attend complete live webinar and respond to all polling questions asked during the webinar. Credits would be issued on 50 minute credit hour basis.
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  • This event may be a recorded rebroadcast of a live event done in past and the instructor will be available to answer your questions during/after the webinar.
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  • Our courses meet the global Continuing Professional Development (CPD-IES7) Standard for Chartered Accountants with International Education Standard 7 (IES 7) set by The International Federation of Accountants (IFAC), the International Accounting Education Standards Board (IAESB) and the Association of Chartered Certified Accountants (ACCA). Based on our accreditation by existing IFAC members and affiliates, we believe learners can count their professionally relevant, verifiable learning activities on myCPE, including taking on demand courses and attending live webinars, toward fulfillment of their verifiable CPD-IES7 requirements. However, if there is any question, we recommend that the individual learner confirm with his/her professional licensing organization before taking myCPE courses for CPD-IES7 credit.
  • You can manage your continuing education certificates and credits through your certificate dashboard which is available when you are logged in to your account (LOGIN)
  • As an accredited provider of Continuing Professional Education in the United States, myCPE online learning platform, courses, and webinars meet the requirements set forth by the Institute of Management Accountants (IMA), an IFAC Member Organization, as well as the National State Boards of Accountancy (NASBA) and the Institute of Internal Auditors (IIA), both IFAC Affiliates. As well as it has been approved by NASBA, Internal Revenue Service (IRS), Certified Financial Planner Board (CFP Board), California Tax Education Council (CTEC), Society of Human Resource Professional (SHRM), Human Resource Certification Institute (HRCI) and many more.Therefore, we believe learners can count their professionally relevant, verifiable learning activities on myCPE, including taking on demand courses and attending live webinars, toward fulfillment of their verifiable continuing education requirement as CPD-IES7 requirements. However, if there is any question, we recommend that the individual learner confirm with his/her professional licensing organization before taking myCPE courses for CPD-IES7 credit.
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