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Conflict Resolution in the Workplace

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Before starting this self study program, please go through the instructional document.


  • What is workplace conflict?
    3 mins
  • Types of workplace conflict
    19 mins
  • Examples of types of workplace conflict
    29 mins
  • Why does conflict occur?
    42 mins
  • Some facts about conflict
    48 mins
  • What type of conflict is most prevalent in your company?
    66 mins

Course Description

Every workplace has conflict. Working together is far more complicated today than it had been a few years ago. Today we are working with people of different ages, genders and cultures who come to us from all over the world. Hence resolving workplace conflict has become an essential role of executives and managers in any organization today. Participants will learn the different types of conflict and the process to diagnose, understand and resolve these conflicts. Learning how to handle disputes and conflict effectively is a necessary skill for anyone both personally and professionally.

This online CPE webinar on Personal Development for CPAs covered key topics:

  • Tips to help you deal with different types of people
  • Understand how effective communication on a consistent basis will reduce the conflict to healthy levels.
  • Explore different types of personalities, styles of thinking, and forms of interaction
  • Relate and understand others from any generation type and background
  • Diagnose and apply effective ways to resolve conflict for better outcomes

Learning Objectives

  • To diagnose and apply effective ways to resolve conflict for better outcomes
  • To efficiently deal with different people from different generation type or background
  • To develop effective communication on a consistent basis in order to reduce conflict to healthy levels

Who Should Attend?

  • Accounting Firm
  • Bookkeepers & Accountants & Tax Preparers
  • CPA (Industry)
  • CPA - Mid Size Firm
  • CPA - Small Firm
  • HR Professionals
  • Human Resources Manager
  • Staff of Accounting Firm
  • Young CPA