Emotional Intelligence for Effective Leadership

Learning Objectives

• To know and be able to apply the process of EQ to better control their emotions and relate while understanding others from empathy to bring out the best in their team performance.
• To identify their primary and secondary emotions to respond versus react to difficult situations that lead to better outcomes with their team and clients.
• To discuss how to communicate and listen more effectively to bring the team together to generate a better experience for their clients.

Course Description

Emotional intelligence is the ability to understand and control your own emotions in positive ways to communicate effectively, lead by example, empathize with others, and see challenges to overcome as opportunities to grow and expand and defuse conflict with staff and clients while relieving stress. 

Empathy and kindness over pleasing and enabling through EQ bring people together rather than division despite differences in perspectives.

This online CPE course will cover the importance of four tiers of the EQ process:

• Self-Control
• Self-Awareness
• Social Awareness
• Fostering Interdependent Relationships with Staff that lead to higher performance from your team for more positive patient experiences. 

In addition, you will receive a step-by-step process to help you as the leader and your team to reduce the stress that leads to higher retention and less absenteeism to reach your care unit's performance objectives. 

Join this CPE Personal Development webinar, it will provide the roadmap to develop imaging leaders to turn intention into action from the process and not operate from expectations tied to the outcome for creating a thriving work environment while maximizing better service for clients.

Come learn and apply these EQ principles to be an EXTRAORDINARY CPA leader by example.

Overview

• What is Emotional Intelligence?

  5 mins
• Emotions, Moods, Feelings

  20 mins
• Understanding emotions

  22 mins
• Understanding the brain

  28 mins
• How to change & control your emotions?

  35 mins
• Applying principles of EQ in leadership

  43 mins