CPE PACKAGES (Incl. Ethics) for Multiple States and Qualifications @ $4/credit. CLICK HERE to view.

People-centric Skills

People-centric Skills

6 Credits


Subject Area

Personal Development

Webinar Qualifies For

6 CPE credit of Personal Development for all CPAs

6 CPE credit for Certified Management Accountants (CMA)

6 CPE credit for Certified Internal Auditors (CIA)

6 CPE credit for Qualification in Internal Audit Leadership (QIAL)

6 CPE credit for Internal Audit Practitioner (IAP)

6 CPE credit for Certification in Risk Management Assurance (CRMA)

6 CE credit for Certified Financial Planner (Canada)

6 General Educational credit for Tax Professionals / Bookkeepers / Accountants

You need to register for the webinar to watch the video.

Click Here to Register

Before starting this self study program, please go through the instructional document.


  • The Traditional Team
    6 mins
  • Building Trust and Rapport
    44 mins
  • Roles of Leadership
    72 mins
  • Key Aspects
    90 mins
  • To Whom Should You Delegate?
    126 mins
  • Establish Good Habits
    157 mins
  • The Human Connection - Is Video Important?
    192 mins
  • What to do as a Follower
    225 mins
  • Games to Stimulate Interaction
    253 mins
  • Evaluate
    289 mins

Course Description

This online CPE webinar is a comprehensive guide for the "soft skills" that make technical professionals more effective. This CPE course aims to improve all aspects of personal interactions, relationship development, and communication. These skills are as essential to success as are technical capabilities. This is the story of a leading internal audit department taking that next step to becoming a world-class audit organization in a fictional company. The foundation of that next step is developing their People-Centric Skills. In the CPE course speaker Danny Goldberg, CPA, CIA demonstrates the impact that interpersonal and communication skills –whether good or bad – have on an auditor's effectiveness, job, and career. Attendees will be able to relate to the real-life situations in which they find themselves. Each CPE session features a summary of key People-Centric points and guidelines that will help attendees apply what they've learned to their own projects and departments.


Topics included in this online CPE webinar:

  • Conflict Management
  • Coaching and Mentoring
  • Building an Effective Team and Team Dynamics
  • Team Leadership
  • Partnering and Relationship Building
  • Effective Meeting Practices
  • Brainstorming and Multi-voting
  • Assessing Corporate Culture
  • Active Listening
  • Non-verbal Communications
  • Consensus Building

These skills apply not only to internal auditors but also transfer across a broad range of business professions and industries, and from professional to personal life. They open doors, establish effective relationships, improve effectiveness, and can turn a "no" into a "yes." They are the true differentiator in advancing a career. For an auditor to be truly effective, great people skills are one of the most important tools in the box. People-Centric Skills: Interpersonal and Communication Skills for Auditors and Business Professionals is a straightforward guide to getting along, getting what you want in a constructive manner, and becoming a world-class professional.

Learning Objectives

  • To determine how to Use emotional intelligence effectively in a modern work environment
  • To describe the optimal mode of communication to use based on factors
  • To discuss ways to Influence change through communication
  • To evaluate the STARS method for thinking quickly on your feet!

Who Should Attend?

  • Accountant
  • Accounting Firm
  • Accounting Managers
  • CPA (Industry)
  • CPA - Mid Size Firm
  • CPA - Small Firm
  • CPA in Business
  • Entrepreneurial CPA
  • Senior Accountant
  • Staff of Accounting Firm
  • Young CPA