SaaS platforms and fintech firms scaling Tier 1–2 support
Retail and e-commerce brands needing multilingual CX
Healthcare providers managing patient-facing helpdesks
Logistics companies needing shipment and delivery support
Product teams offloading tickets and platform queries
CX leaders seeking 24/7 call, chat, and email coverage
HR Leaders Looking To Outsource Admin-Heavy Tasks
Offshore customer service and tech support teams trained to manage inbound calls, chat, email queries, support tickets, CRM tools, and product issue resolution.
Your team is trained on your exact SOPs, tone of voice, escalation matrices, and platform tools. They operate as an extension of your internal team across time zones.
Professionals skilled in tools like Zendesk, Freshdesk, Salesforce, Intercom, Jira, and others, aligned with your CX or tech workflows and SLAs.
What We Do for Customer & Technical Support
Key Benefits of Setting Up a Global Support Operation
Round-the-clock support across U.S., UK, and APAC time zones
Trained voice, email, and live chat agents operating across CRMs
Deploy multi-tier helpdesks for SaaS, apps, and enterprise software
40–50% savings compared to in-house or onshore teams
Reduce average handle time and boost CSAT with trained reps
We manage tech, IT, compliance, training, and performance monitoring
How We Help You Build the Right Team
Access to a network of 250,000+ professionals.
We help you tap into tier-2 and tier-3 cities for cost-efficient and stable hiring.
Deploy scalable teams of any size in weeks, not months, using our large talent pool.
100+ playbooks tailored to mirror your policies.
ISO 27001–aligned data security with role-based system access.
No need to do entity registration, hardware, and IT setup.
We focus on stability so your team stays, learns, and grows with you.
Access to 100+ job readiness courses and 15,000+ hours of continuing education.
Day-to-Day Work Handled by Offshore CX Teams
Support & Service Roles Commonly Offshored
Let’s set up your offshore team and align it with your exact policies, platforms, and goals.
Schedule a CallThough you can start small, but we recommend starting with a minimum of 10 team members to ensure proper structure, supervision, and continuity. This model supports sustainable growth, cross-training, and long-term retention.
No. We handle legal, payroll, and compliance infrastructure, so you don’t have to set up a new entity unless you choose to later.
Yes. Your offshore team can fully align with your firm’s SOPs, time zones, workflows, and hierarchy. From leave policies to reporting formats, it mirrors your U.S. setup.
Yes. Many of our professionals have prior experience in a specific domain and industry-specific software. We also provide platform-specific training.
We typically deploy the first 10-member team in 4–6 weeks from finalization of roles and onboarding structure.
Yes. Our model supports multi-functional hiring across departments, so you can build blended teams for all the functions.
Very secure. Role-based system access, monitored devices, ISO-aligned infrastructure, and SOC 2–compliant environments ensure your firm’s data is protected end-to-end.
Yes. You direct work, set KPIs, approve hires, and manage performance. We handle the backend, HR, IT, compliance, payroll.
Yes. If you decide to eventually own your offshore entity, we support a full BOT transition — including knowledge transfer, compliance, and team migration.
Yes. Onsite visits (both ways) are part of long-term team-building. Many clients schedule trips during onboarding or performance planning cycles.
All infrastructure (office space, laptops, internet, HR, compliance, etc.) is included in the staffing cost. No capex or hidden charges.
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