myCPE
myCPE

Address Performance and Behavior Issues - Part 1 1 Credit

Jan 02, 2024, 11:00 AM ET

Address Performance and Behavior Issues - Part 1 1 Credit

Using High-Performance Coaching Model

  • William Rothwell

    SPHR, SHRM-SCP

  • Rating

    4.3

  • Reviewed on

    February, 2025

  • Subject Area

    Personnel/Human Resources

Select your learning mode

  • Access the course at your convenience
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  • Get your certificate
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  • Answer the polling questions
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Jan 02, 2024, 11:00 AM ET

Learning Objective

  • To discuss recent developments in performance management.
  • To analyze how to use performance management for training and development needs.
  • To explain ways to troubleshoot human performance problems.
  • To identify what training and/or development needs are most appropriate to solve human performance problems.

Course Overview

There’s no denying that employees crave training, guidance, and feedback to improve their performance and advance their careers 76% of employees want opportunities for career growth. This need has grown recently in the wake of the COVID-19 pandemic.

In September 2021, 4.4MM Americans quit their jobs. What’s driving this mass exodus? Low pay, burnout, and you guessed it, a lack of career development opportunities. This is why any company that wants to be in business in the future needs to invest in performance management training.

But knowing that performance management training is important is only half the battle. It’s equally, if not more, important to understand how to do it correctly. This CPE webinar is for that.

There's a clear connection between training and performance management. Training can help improve performance management in your workplace. Training gives employees a framework of how their job duties and tasks should be completed, and, most importantly, what their managers are looking for. It centralizes knowledge in the workplace.

Major topics included: 

  • Coaching & Performance Coaching
  • Directive coaching Vs. non-directive coaching
  • Performance Coaching Model

This online PDC/RCH webinar describes recent developments in performance management, reviews ways to troubleshoot human performance problems, and identifies what training and/or development needs are most appropriate to solve those human performance problems.

On Demand Credits for All Qualifications

Live Webinar Credits for All Qualifications

License details Credits Status
Personnel/Human Resources for Certified Public Accountants (CPA-US) 1 CPE Approved
Personnel/Human Resources for CPA in Canada 1 CPD Eligible
Training and development for SHRM Professionals (Approval No. 26-QSEGH) (Valid upto : Dec 31, 2026) 1 PDC Approved
HR (General) for Human Resource Certification Institute (HRCI) (Approval No. 688322) (Valid upto : Nov 30, 2025) 1 RCH Approved
Personnel/Human Resources for Delaware Licensed Public Accountant (DE-LPA) 1 CPE Eligible
Association of Chartered Certified Accountants (ACCA) 1 CPD Eligible
Chartered Accountant - ICAEW 1 CPD Eligible
Personnel/Human Resources for Iowa Licensed Public Accountant (IA-LPA) 1 CPE Eligible
Personnel/Human Resources for Maine Licensed Public Accountant (ME-LPA) 1 CPE Eligible
Chartered Accountants - Ireland (CAI) 1 CPD Eligible
Chartered Accountants - Scotland 1 CPD Eligible
CPA - Ireland 1 CPD Eligible
License details Credits Status
Personnel/Human Resources for Certified Public Accountants (CPA-US) 1 CPE Approved
Personnel/Human Resources for CPA in Canada 1 CPD Eligible
Business Acumen for SHRM Professionals (Approval No. 24-EAV3K) 1 PDC Approved
HR (General) for Human Resource Certification Institute (HRCI) (Approval No. 649568) 1 RCH Approved
Personnel/Human Resources for Delaware Licensed Public Accountant (DE-LPA) 1 CPE Eligible
Association of Chartered Certified Accountants (ACCA) 1 CPD Eligible
Chartered Accountant - ICAEW 1 CPD Eligible
Personnel/Human Resources for Iowa Licensed Public Accountant (IA-LPA) 1 CPE Eligible
Personnel/Human Resources for Maine Licensed Public Accountant (ME-LPA) 1 CPE Eligible
Chartered Accountants - Ireland (CAI) 1 CPD Eligible
Chartered Accountants - Scotland 1 CPD Eligible
CPA - Ireland 1 CPD Eligible

Additional Information

Credit

1

Course Level

Advanced

Instructional Method

QAS Self Study

Group Internet Based

NASBA APPROVED

MY-CPE LLC, 1600 Highway 6 south, suite 250, sugar land, TX, 77478

MY-CPE LLC (Sponsor Id#: 143597) is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors.

About Instructor

William Rothwell

William Rothwell , SPHR, SHRM-SCP

Vice President (VP), Rothwell & Associates, Inc.

  • 4.4
  • rating
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William J. Rothwell, Ph.D., SPHR, SHRM-SCP, RODC, CPLP Fellow is President of Rothwell & Associates, Inc. & Rothwell & Associates, LLC. His consulting focuses on succession planning and talent management.  He is also a Professor at Penn State University, University Park, where he teaches graduate courses in Organization Development and Change. 

Before becoming a professor 28 years ago, he had nearly 20 years of full-time human resource management experience in government and in business. He has consulted on succession planning with corporations, small businesses, family businesses, charities, and Federal, State and local government agencies. He has traveled to China 83 times and has consulted on succession on nearly every continent. Among his 127 published books are these, which are relevant to this webinar: The essential HR guide for small businesses and startups; Optimizing talent in the federal workforce; Building a talent development structure without borders; Effective succession planning: Ensuring leadership continuity and building talent from within; The leader’s daily role in talent management: Maximizing results, engagement and retention; Career planning and succession management: Developing your organization’s talent for today and tomorrow; The competency toolkit; Talent management: A step-by-action-oriented guide based on best practice; Becoming an effective mentoring leader: Proven strategies for building excellence in your organization; Working longer: New strategies for managing, training, and retaining older employees; Invaluable knowledge: Securing your company’s technical expertise-Recruiting and retaining top talent, transferring technical knowledge, engaging high performers; The manager’s guide to maximizing employee potential; and Cases in government succession planning: Action-oriented strategies for public-sector human capital management, workforce planning, succession planning, and talent management.

Behnam Bakhshandeh

Behnam Bakhshandeh, PhD, MPS

, Primeco Education, Inc.

  • 4.5
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Behnam Bakhshandeh is an accomplished business manager, known widely as a dynamic writer, speaker, personal and business coach and trainer. Implementing his skills as a passionate, visionary leader, he produces extraordinary results in record time. Behnam brings his broad experience and successful track record to each project, whether it involves personal development, implementing customer-focused programs, integrating technologies, marketing, redesigning operational core processes, or delivering strategic initiatives.

Before designing Primeco Education technology, Behnam led educational programs and later managed operations for a global education organization based in two major US cities. During this seven-year period, Behnam worked personally with tens of thousands of participants. He was accountable for expanding customer participation, training program leaders, increasing sales, and improving the finance department's efficiency and management of the overall operations for the staff and their team of over 400 volunteers, who together served an annual client base of over 10,000.

Behnam designed the Primeco Education technology in 2001. Since then, he and his team members have helped countless businesses and individuals not only achieve their goals, but also transform their thinking. His proven methodology is based on his extensive experience in business and human relations.

He consistently delivers and works with others to produce results beyond what was predicted or expected. This exceptional rate of business and personal growth is the result of his high integrity, unprecedented teamwork, open communication, and a contagious, unflinching commitment to excellence in all business operations, personal relationships, and professional interactions. Behnam is a shining example of how combining vision and goals with hard work consistently pays off beyond even the highest expectations. His work with businesses has resulted in successful team building, companies that grow through a shared vision, efficient process redevelopment, increased revenues, and work environments that support employee satisfaction and retention.

Committed to lifelong education, Behnam went back to school and earned his Bachelor of Science Degree in Psychology from the University of Phoenix.  He continued his graduate studies at Penn State University to earn a Master of Professional Study in Organizational Development and Change, which was immediately continued by his Doctorate in Workforce Education & Development with a concentration on Human Resources Development (HRD) and Organization Development (OD) in College of Education at Penn State. Behnam enjoyed expanding into psychology as an addition to his already strong background in philosophy and ontology. He particularly enjoyed and was inspired by Positive Psychology and the work of many psychologists who used the Humanistic Psychology approach for empowering and treating their patients. Behnam finds these two psychological approaches very similar to his own work, methodology, and approaches. Behnam is widely known for his commitment to making a difference in every life he touches.  He is distinguished in his field for delivering outcomes that leave all his clients fulfilled in realizing their dreams.  His rigor ensures that results are produced while his compassion and sense of humor bring a play to every working relationship.



On Demand FAQs

What is Self Study (QAS)?

Self Study QAS (Quality Assurance Service) is a NASBA and other regulatory bodies approved program designed for Professionals to complete their Continuing Professional Education credits through self-paced, interactive courses that meet the highest standards of quality and compliance. We are approved by NASBA, IRS, CFP Board, HRCI, SHRM, Payroll Org, FP Canada, and 25+ other regulatory bodies.

How do I earn CPE credits through self-study?

To earn CPE credits, you must complete the self-study course, pass the required assessments, and submit the necessary documentation. Credits are awarded based on the completion of course hours and successfully passing the assessments.

Are the self-study courses approved by NASBA and other regulatory bodies?

Yes, all our self-study courses are approved by NASBA, IRS, CFP Board, HRCI, SHRM, Payroll Org, FP Canada, and 25+ other regulatory bodies, ensuring they meet the rigorous standards for quality and educational content set by these organizations.

What are the requirements to maintain compliance with self-study courses?

To maintain compliance, you must follow the guidelines set by NASBA and other regulatory bodies, which include completing the course within the specified timeframe, passing the assessments, and keeping accurate records of your learning activities.

How can I access my course completion certificates?

After successfully completing a self-study course and passing the assessments, you can access and download your course completion certificates from your account dashboard on our platform. These certificates are recognized by NASBA, IRS, CFP Board, HRCI, SHRM, Payroll Org, FP Canada, and 25+ other regulatory bodies for compliance and reporting purposes.

How are credits reported to governing bodies?

We issue instant credit certificates, ensuring they are valid for presentation to governing bodies. Typically, we report IRS, CTEC, CFP, IDFP, IWI, VBOA Ethics credits within 7 days – the fastest in the industry.

Live Webinar FAQs

What is a Live Webinar Group Internet-Based Credit?

A Live Webinar Group Internet-Based Credit is an interactive, real-time online seminar where professionals can earn Continuing Education credits by participating in live sessions led by experts in various fields. These sessions meet the standards set by NASBA, IRS, CFP Board, HRCI, SHRM, Payroll Org, FP Canada, and 25+ other regulatory bodies.

How do I earn credits through live webinars?

To earn credits, you must attend the entire live webinar, actively participate in any polls or questions, and complete any required evaluations or assessments. Credits are awarded based on your attendance and participation in the live session.

Are the live webinars approved by NASBA and other regulatory bodies?

Yes, all our live webinars are approved by NASBA, IRS, CFP Board, HRCI, SHRM, Payroll Org, FP Canada, and 25+ other regulatory bodies, ensuring they meet the high standards for quality, interactivity, and educational content set by these organizations.

What are the requirements to maintain compliance with live webinar courses?

To maintain compliance, you must adhere to the guidelines set by NASBA and other regulatory bodies, which include attending the full duration of the webinar, participating in interactive elements, and completing any post-webinar evaluations or assessments.

How can I access my webinar completion certificates?

After successfully attending a live webinar and fulfilling all participation requirements, you can access and download your completion certificates from your account dashboard on our platform. These certificates are recognized by NASBA, IRS, CFP Board, HRCI, SHRM, Payroll Org, FP Canada, and 25+ other regulatory bodies for compliance and reporting purposes.

How are credits reported to governing bodies?

We issue instant credit certificates, ensuring they are valid for presentation to governing bodies. Typically, we report IRS, CTEC, CFP, IDFP, IWI, VBOA Ethics credits within 7 days – the fastest in the industry.

Reviews and Ratings

out of 5

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SW

Suellen Wiseman, AFSP

5

t is a great program filled with a lot of information. It would be useful to have the pdf of the handout provided in the live class also available in the on demand course.

DL

Debra Lynch, CPA (US)

5

Well presented, interesting material, and well organized.

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